Response to service phone call to Carbon Valley was immediate. A phone call from Carbon Valley was to advise us that a different technian was being sent out. Tech showed up within an hour, diagnosed the issue in 5 minutes, but didn’t have the ignitor on his repair truck. Took an hout to drive and get the part from the warehouse. Installed the new part in 10 minutes. Charged $85 for weekend overtime and $220 for parts and labor. I thought the charges were a little high for what was repaired and installed.

– Don W.

‘- Warren W.