Customer Testimonials
Air Conditioner Repair in Erie, CO 80516
“Had my condenser unit fail last night, and called them this morning. They had someone on-call, Dale, who got our unit working again. Dale was timely, communicative, professional and positive. We’re super thankful! God bless!”
– Nathan B.
Air Conditioner Repair in Firestone, CO 80504
“If I could give Jacob more than 5 stars I would! He was prompt, professional and frank. He worked on our old system and it is running exceptionally. We will be calling for future maintenance and replacements. Thank you and Happy Birthday Jacob!🥳”
– Penny A.
Gas Furnace Maintenance in Erie, CO 80516
“Jake arrived about 2 hours after I called. Very thorough in looking for the cause of the problem, and extremely competent. I’m delighted with Carbon Valley and highly recommend them!”
– Nancy B.
Water Heater Repair in Frederick, CO 80516
“After I got out of a cold shower I called Carbon Valley. Jacob was successful in finding the problem right away. He had to purchase the part which meant he had to travel to Denver and back to Fredrick to install it that same night. Jacob was very considerate, efficient and did an overall excellent job. He promised me he would have it fixed that same day and he did. It is working beautifully now, nice warm showers. Take you very much Jacob and Carbon Valley.”
– Maureen T.
Air Conditioner Repair in Lafayette, CO 80026
“Carbon Valley installed our new HVAC system four years ago. They did a great job and it has run like a champ – summer and winter. It's a CARRIER brand – two ton capacity.
My dear old mother-in-law came over to dog sit; and left the back door open for three hours. The A/C was set at 72 degrees and it was over 100 degrees outside. This precipitated a system failure – the refrigerant compressor was overworked and the motor-starting capacitor failed. JACOB, our trusty Carbon Valley HVAC Technician came to the rescue ASAP. He quickly trouble-shot the problem; replaced the capacitor; and refilled the refrigerant (which had run a little low over four years of service).
JACOB was professional, polite, and hard-working on the sunny side of our house in the late high-summer afternoon. He explained all his observations, recommendations, and actions. His obvious technical competence and humble, humorous demeanor inspired confidence. He respectfully reminded me to change the air handler filter; and rinse off the condenser coils monthly with my garden hose. This will save us money in the long run.
We will call Carbon Valley again, whenever we need heating or air conditioning service.
Scott F.
Engineer & Pilot
Lafayette, CO”
– Scott F.
Air Conditioner Repair in Broomfield, CO 80023
“Jacob Was able to come to my house on the Fourth of July and fix my AC unit! I was shocked he got out so fast and was able to save us this weekend.
He was professional, polite, and got the job done.
I look forward to working with your company on the future.
Thanks Jacob!!!”
– Sarah C.
Air Conditioner Maintenance in Firestone, CO 80520
“Dale is great.”
– David D.
Air Conditioner Maintenance in Broomfield, CO 80023
“I was very pleased with Dale and he was very efficient and polite! Taught me many things to keep the furnace working well! Thank you so much!” – Elizabeth W.
Warren W. in Longmont, CO
Carbon Valley came in and fixed it immediately and much cheaper and guess what? The entire problem was that they guy added to much refrigerant. Carbon Valley was prompt in and actually fixed everything correctly.
– Warren W.
Alvin K. in Firestone, CO
Josh with Carbon Valley knew exactly what he was talking about, and he offered a very fair price to repair my AC system. He did not mind my watching and learning, either. Josh, a personal Thank you
– Alvin K.
sashamurphy7
18:08 19 Jan 23
Tech arrived on time, covered his shoes before entering the house, and was polite and knowledgeable throughout his visit. Quick accurate diagnosis of the issue, quick repair, fair billing - very pleased with this vendor.
Matt Mares
22:12 03 Jan 23
Professional great fast service. Wouldn't call anyone else!!
Bryan McMahon
03:09 01 Jan 23
When my furnace suddenly went out in the middle of winter, these guys were the only ones out of dozens that I called who could come out same day. They were also able to immediately set me up with heaters until my new furnace was installed, which was seamless. Support them if you can!!!
Peter J Will
14:44 28 Dec 22
A great overall experience; from the initial visit, to scheduling, to installation. The team was professional and built confidence things would be done right from the beginning of the project.
Wayne Thomas
00:24 24 Dec 22
Called Kate early on 12/23/22, who was very helpful getting me onto an already tight schedule. She called me an hour before I expected to tell me Gavin was on his way. Gavin was very professional and knowledgeable. He diagnosed the problem right away, explained it to me and how he would fix it, and was done within the hour! Very customer orientated all around; I will definitely be calling them for my future needs.
Matt Atwater
18:13 20 Dec 22
Bob Clifford
00:38 15 Dec 22
Excellent service!
Carol Werschky
02:34 10 Dec 22
Charles Dahlke
00:08 02 Dec 22
Dale arrived on time. He was very helpful and explained the issues we had in a manner we could understand.
Garold Bell
17:04 30 Nov 22
A very nice experience! The technician was on time and a pleasure to work with. He explained in detail what he was doing and was very conscientious about our home.
Sarah McCutcheon
22:16 28 Nov 22
We've used this business twice now for a furnace repair. On both occasions, scheduling was quick and their call center responsive. On this date -- our second repair -- our service technician called en route to our home and even arrived 10 minutes prior to our appointment window. Jed was efficient and professional, quickly identifying the issue and working diligently to correct the problem. He answered all of our questions and was easy to understand as he explained the problem. Our repair was completed in less than three hours. I would highly recommend this business.
Brian Martinez
17:03 26 Nov 22
Jed was very professional, took the time to explain what was being done and spent some time afterwards to verify the heater was functioning properly.
Paul Zilis
01:24 21 Nov 22
Tonyia Watson
23:00 16 Nov 22
Very good. Will be using them again!!
Henry Prell
17:40 10 Nov 22
Tim Woelfle
16:46 08 Nov 22
Carbon Valley has been our HVAC provider since 2014 and we have had great customer service and help from them ever since including putting in new furnace and AC in 2017. Dale just did our routine furnace maintenance and as always, was excellent, thorough and so nice. Even replaced our humidifier pad!! Thanks Carbon Valley heating and air for the outstanding service and professionalism you provide. Would definitely recommend them for your HVAC needs.
Mike DeVries
18:04 07 Nov 22
Have used CVHA for a decade and hope to use them for as long they're around. Can't recommend them highly enough!
Jim Muse
20:39 28 Oct 22
Gavin arrived on time, did the furnace tune up and answered questions I had. Very professional.
Robert Hurtubise
22:52 25 Oct 22
Jed did a great job in servicing our swamp cooler. He knew exactly what to do. Very professional.
Nicole Craine
19:02 24 Oct 22
Travis Kaker
21:23 21 Oct 22
Another service provider pushed out an appointment more than six days with a cold snap coming over the weekend. My furnace was not blowing hot air. I called carbon valley and they had a tech out to us in a little under two hours Sampson diagnosed the problem, educated me on what was going wrong, and even told me how to avoid this issue in the future, no hard selling on a new unit and he was quick and efficient and I will have heat before the temperature drops. Thank you so much for the prompt and amazing service.
Steve Marquardt
15:58 17 Oct 22
Friendly knowledgeable tech. Great customer service. Thanks
Holly Chadwick
19:54 14 Oct 22
Had tankless water heater serviced and descaled. Service technician Zach is professional & thorough. We are pleased with with service and will continue future services with Carbon Valley Heating & Air.
James Wise
20:53 05 Oct 22
Always good to see Dale. He gets the fix right. Office Staff & Technician are great to work with. They were fast efficient and correctly priced. I will continue to use for my HVAC needs.
Joe Johnson
17:33 13 Sep 22
Fall tune up on Furnace, Humidifier, Dryer Duct cleaning.
Steve Bosley
15:56 06 Sep 22
over 12 years ago when I had just moved in, Josh made some repairs and additions needed to make the heating right. I have only used Carbon Valley since then. Always professional and thorough. A+ rating. And a locally owned business!
Helen Hart
17:48 05 Sep 22
Came out right away on Labor Day and fixed our broken A/C. Didn't charge us an arm and a leg! Jacob was super nice, professional, and helpful.
Levi Markowitz
13:43 21 Aug 22
Professional, on time, took time to explain things
A Jones
23:00 15 Aug 22
Fast and honest! Call them first.
John Meyers
20:18 11 Aug 22
I've used them 3 times now, fast and reliable service with reasonable rates
Christine Fuentes
13:50 06 Aug 22
The Carbon Valley team was amazing! ....from our initial phone call to inquire about their service and scheduling with Ursula to sending out their technician Dale to help troubleshoot our issues! They were courteous, professional, prompt and knowledgeable. We will definitely be using them again and recommending their services. Thank you, Carbon Valley!
Denise Stewart
12:48 04 Aug 22
Very responsive to my call, excellent service
alex rodriguez
20:24 03 Aug 22
Our A/C went out suddenly yesterday evening. I filled out the form on their site and someone called me promptly first thing this morning. Dale showed up later in the day, diagnosed and fixed the issue within minutes. Great and friendly people, knowledgeable, fast and responsive. Couldn't ask for better service!
Nancy Bradfield
17:59 29 Jul 22
Jacob is a great person and definitely knows his stuff. Very focused on customer satisfaction.
Michelle Porter
23:37 16 Jul 22
Kevin Mack
15:08 22 Jun 22
Nicole Troupe
21:55 14 Jun 22
Nicole Craine
15:13 14 Jun 22
Gene Schobourg
18:39 13 Jun 22
Spring tune up and cleaning! Jacob is very through and efficient..He asks and LISTENS !Great company and Jacob is great..
GKrumm
16:26 13 Jun 22
Picture this. It's the first 100 degree day of the summer, everything should be fine, then you find water around your furnace and your AC goes out. But wait, it's 3 PM on a Saturday. The temperature in your house is climbing. Your kids definitely aren't going to be able to sleep unless this thing is fixed. Then you remember, Dale from Carbon Valley gave you his personal number to call in case something like this might happen! You call, he picks up, and by 5 PM your AC is cranking and your house is getting cooler than a polar bear's toenails. That's what happened this weekend and that's why I will continue to go back to CVH&A for all my HVAC needs in the future. Thanks again!
Big Apple Plumbing And Heating
14:56 10 Jun 22
Really like this company. The team did an amazing job. They are professional and high quality. The team re piped my hvac duct system in my basement to accommodate splitting my home for a 1st floor unit and a 2nd floor unit, installed 2 new furnaces and a/c units with new wifi thermostats and installed a mini split unit for my garage with a wifi thermostat. Carbon Valley will always be my go to company for all my heating and cooling needs. The team was very easy to deal with, and scheduling was quick. Stayed in touch through out the process and let me know how it was all progressing. Josh the owner is a straight shooter and is up front about pricing before work is started. Highly Recommend.
Lance Buchanan
23:29 20 May 22
Scheduled an appointment to get a quote and nobody showed up in the 4 hour time slot. No call or communication. Guess they don’t want the business. (UPDATE: The tech called after seeing this review and apologized. Seems like it was a technology issue and my appointment fell through the cracks. I appreciate the call, so will update the rating.)
Laura A Duncan
22:36 07 Mar 22
Fast, efficient, knowledgeable and professional. Thank you for being here for our emergency. We are so grateful for your company. You answered all questions and then some. See you for out air conditioning tune up soon!
Sandra Tucker
15:56 18 Oct 21
Very friendly and good at what they do.
Nancy Sanger
14:56 20 Sep 21
I love these guys. They are great to work with and have been handling my HVAC issues for 14 years through 2 houses. I trust their judgment.
Jim Berry
20:27 14 Sep 21
Ken Starzynski
15:54 10 Sep 21
Great service, very responsive and very professional. Repaired small leak issue in AC and walked me through the options and recommendations. Will use again.
Rob Dean
23:22 09 Sep 21
Carbon Valley is the best company for your heating and air conditioning needs. I needed a new furnace and air conditioner. Josh was complete and thorough in bidding on the job and was very competitive. The job was installed quickly where the technicians were very careful in removing the old furnace and installing the new furnace with no damage or scratches to any surface. I was kept informed of all they were doing. A minor adjustment was needed upon completion and another tech was dispatched to my house within 24 hours and the issue was solved quickly. Josh's service was over the top when he came out personally to make sure the system was operating as specified. I couldn't be a more pleased customer. Call Carbon Valley!
Steve Baltierras
22:29 31 Aug 21
The service and knowledgeable technician Jacob was helpful and got the A/C up and running. Great to support local business and will definitely use again for HVAC service and repair 👍👍
Anita Knudson
15:46 18 Aug 21
Dale and Josh were fantastic and came out quickly when our air conditioner died. Highly recommend Carbon Valley to anyone looking for great service and quality products! They are the best!
S. J.
20:06 17 Aug 21
Timely and accurate responses, scheduling and successful repair work. A positive experience.
Tiffanie Turner
23:26 16 Aug 21
Carbon Valley Heating and Air were able to fit us in on the same day we called. When there was a communications mix-up, their tech came out again at the end of the day, completed the job on the spot, and waived their after-hours fee. He was pleasant and professional. We have been taken advantage of by other local HVAC companies in the past. It was refreshing to be treated well by this small, local, family owned and operated company.
Karen Miller
16:12 15 Aug 21
Samantha Rivera
21:20 30 Jul 21
Anthony Acosta
16:10 28 Jul 21
Very quick response on my unit going out. My tech Jacob had all the parts needed and was able to get my unit back up and running again. Jacob was great! Knowledgeable and professional. I'll be looking into their new units when we are ready to upgrade.
Richard Sager
20:35 23 Jul 21
I have to say that I read all the reviews of this company and my experience was on par with everything positive that was said. Jacob showed up, asked me exactly what was going on so I didn’t have the fear of the tech looking around to find things. He had a diagnosis, plan, and all options going forward ready to go within 15 minutes. His call was done in less than an hour and the scope of the job and the cost were right on. They will have my business in the future
Candace Nieto
20:58 17 Jul 21
Pete North
22:51 10 Jul 21
Bob Chapman
16:12 09 Jul 21
Got service next day for AC problems. Problem resolved quickly and professionally.
Gary
01:20 29 Jun 21
We had Dale come for a same day appointment, when our fan and furnace kept tripping the breaker leaving us with no AC. Within 5 minutes he had the problem identified and 30 the problem fixed for a reasonable amount. Very professional and knowledgeable service technicians makes Carbon Valley Heating and Air a great company to work with. Thanks again for your quick and timely response.
Claire Valin
18:58 25 Jun 21
Josh came out and checked our AC - was great and very knowledgeable. Thanks again
David Lebsock
16:50 23 Jun 21
Dale with carbon valley came outthis morning to look at the present furnace and air conditioner units so we could decide what our options are and which systems would be best with our budget. Dale was help full in getting what we needed to replace the old units. Carbon Valley was great to work with, friendly , professional in every wayThank youDavid Lebsock
Don Conyac
14:42 09 Jun 21
I have been a customer of Carbon Valley Heating and Air for 4 years now. It started when I had a catastrophic failure of my old heating and air conditioning system. It required a complete change out of the old system.The new system that I choose to put in has been working extremely well. Every Six months I get a call from Carbon Valley so we can set up a time to have them check on the system. That service alone is a great thing. I don't have to worry about remembering when was the last time I checked my HVAC system.The whole team at Carbon Valley is great. Haley, Josh and Dale, have been a real pleasure to work with.I highly recommend them for you as well.When you call them, tell Haley Hi from me.
Tanya Hull
18:49 25 May 21
Everyone that we have dealt with here has been amazing! From the sales person to the installer, receptionist and the tune up techs all have been very friendly and informative.
Michael Miller
19:55 18 May 21
I've had a maintenance contract with Carbon Valley at two properties since 2008. I've always been happy with their service and the professional nature of their techs and office staff.
Mile High Garage
18:27 01 Apr 21
The tech who came out was very knowledgeable and super friendly. He was able to diagnose and tune my furnace in a timely manner. Highly recommended.
Michael Navarro
01:33 21 Mar 21
Did not receive a call back 🙁
Nessa Lettuce
18:04 06 Mar 21
I cannot say enough good things about the technician who assisted me Dale. My furnace was blowing cold air, I immediately thought I had to replace it so I called this company and Dale assisted me. Dale was so informative and it was something simple my air filters, he assisted me in replacing them, as well as educating me on when to replace them. Dale was professional and curtious, and I'am so thankful for his assistance, my furnace is back on and running. Thank you Dale!!
Brad Brown
22:54 18 Feb 21
Humidifier installed. Fantastic to work with. Easy to communicate with. Honest and fair.
Marie Waadt
16:19 13 Feb 21
Chris K.
21:49 15 Dec 20
Service was excellent. Invoicing needs to break down actual price of replacement part. I should not see a price difference of $300 between what the part can be purchased for online and what it was sold to me for. If the price sold to me includes the cost of replacing the part, then the labor should be itemized separately. If the price of replacement was $300 + the initial diagnostic price of $85, then I paid nearly $400 to have the control board replaced. I'll shop for a more transparent company in the future.
Todd Perschon
23:00 10 Sep 20
Excellent expert service! I highly recommend their services.The technician took the time to diagnose and repair the issues with our AC during a very hot summer day.Quality service at a fair price.
Ceona Jarrard
02:19 20 Jun 20
Dave Bakos
16:40 16 Jun 20
Chad Vaphides
02:18 09 Jun 20
My technician, Josh, was able to figure out the issue, order the parts, and complete the repair within 24 hours. Great service and competitive rates. I highly recommend Carbon Valley Heating & Air.
Thomas Whistler
19:48 06 Jun 20
Kris Franklin
15:48 04 Jun 20
Dave F
03:31 16 May 20
Andrew Forschmiedt
18:30 21 Apr 20
S Stouf
15:51 21 Apr 20
Wow! Very professional and quick!
Ross Pollard
13:32 20 Apr 20
Chad Closs
16:11 18 Apr 20
Cassie Dunnam
16:40 07 Apr 20
JOSEPH PIZZIE
21:57 03 Apr 20
I had a furnace outage overnight. I called Carbon Caller Heating. They arrived quickly, fixed the furnace for a fair price, and were professional in every way.
Pam Baker
18:09 30 Mar 20
Clint Flanagan
06:21 17 Jan 20
Tj
13:58 20 Nov 19
Thomas McAveney
16:03 11 Nov 19
I was very happy with the work they did. They found the problem I never would have found at a very reasonable price. I would not hesitate to call them again.
Dawn Meisner
17:51 13 Aug 19
Liv Spikes
16:04 13 Aug 19
Marwan K
18:49 31 Jul 19
Good heating cooling company.
Larry Gerber
19:18 30 Jul 19
Excellent, same day, professional service...highly recommend!
Laura Jones
16:02 30 Jul 19
Mark was very courteous and prompt and fixed the problem immediately! Thank you for your great service!
Brian Scott
16:17 26 Jul 19
Jose' Terrazas
21:51 20 Jul 19
Horrible service and dishonest business. The guy came down to fix the part over $500 on the board it need. The furnace was still not working when the temperature outside was at 0. We went about a week without heat. Rather them working a deal for charging us over $500 they lied about the new proposal. Please I don't recommend this company for anyone. We went to Sunshine Plumbing and Heating. They made it right and give us a great discount. Even helped us save the $500 plus we spent on Carbon Valley.
Lori Moffatt
04:07 19 Jul 19
Our service provider was congenial, quick, and complete. We are really happy and satisfied.
Connie DeFoe
20:15 18 Jul 19
Rebecca Baker
16:09 14 Jul 19
Our AC went out and they were able to get to our house in 1 hour and get it fixed right away. Great friendly helpful service
Deb Torres
03:01 13 Jul 19
Natasha Kuskin
02:56 07 Jul 19
Mary Arkin
15:59 26 Jun 19
Julia Albertson
02:14 26 Jun 19
Wesley Shuler
23:42 12 Jun 19
Margaret Halsey
17:55 11 Jun 19
David Slocum
17:39 11 Jun 19
Ashley McDaniels
18:26 03 Jun 19
This is why I always recommend people to get a second opinion is because of companies like you. I called Carbon Valley Heating and Air for my air conditioner a couple of weeks ago as it was making an awful sound outside. I contacted your company as it had such amazing reviews. Your technician showed up walked out back to my A/C unit walked up to it and says that the compressor is shot. He did not open it up, do anything else, literally just decided that, due to the sound it was making. He said it was not even worth dong a diagnostic at that point. I figured he must know what he was talking about as I know that the unit is older. So we sat down and he went through our choices of a new unit from you guys. Choices ranging from $7000-$12,000!!! He also said that we should replace the furnace while we were at it in a combo package as it was the same age. Don't worry though as you have great payment plans. Wanted me to sign the contract to get this going. Luckily I've been professionally involved in real estate for many years now and I never go with a first quote unless I have dealt with someone first hand several times. So after your technician left I contacted another highly rated company in the area. The second company came out two days later. Their technician walked over and says that the contactor relay is shot. To replace that part, do a full diagnostic and get my A/C running to perfection cost me $200! I asked him about any compressor issue and he said anyone who said that is ridiculous as a true compressor issue like that then the unit would have never even turned on. Further he says there is nothing wrong with our furnace there would have been no need to replace it even if there was an A/C issue. I think your company attempted to take advantage of me as I was a woman home with my young kids and your technician thought it would be an easy sale/commission as I would be dumb and sign whatever. You either have shady practices overall or need to have a serious evaluation with how your technicians are representing your brand out in the field!
Kris Escalante
16:49 16 May 19
My fireplace as experiencing a periodic problem with remaining on, and the technician quickly isolated a couple of minor adjustments that were required and the fireplace is working wonderfully. Scheduling was easy, I received a call before the technician arrived, and the technician was friendly and took time to explain everything and answer my questions.
Michael Roberts
20:31 09 May 19
Michele Devries
03:08 09 May 19
Professional, helpful, friendly help when my furnace died.
Marie Snyder
19:40 04 May 19
Betty Taylor
16:09 17 Apr 19
Carbon Valley Heating and Air has been taking care of our furnace and AC for a few years now. The service plan is well worth it to keep our equipment clean and maintained, and to know that I can call and get quick service if we have a problem.
Dustin Godec
20:50 11 Apr 19
My furnace was blowing cold air. I called Carbon Valley Heating & Air to get the issue resolved. The guy came in and poked around the crawlspace for a while. He came back up and said my issue was that the air return was too small and I needed to cut holes in my floor for an additional return and get a new furnace. I told him I'd like a second opinion. He did not resolve my issue. He then proceeded to charge me $85 dollars for the two hours he spent here "diagnosing" the issue, explaining to me he probably should charge more since he was here longer than the $85 covered or allowed for. I guess he was trying to make me feel like I was getting a good deal or something. When I called another company to come diagnose the issue, they pinpointed the problem immediately as a circuit board problem. The board had poor connections somewhere. They replaced the board and I had heat again.I would NOT recommend Carbon Valley Heating & Air - what was really a simple fix they could not correctly diagnose. To make matters worse, had I went with their diagnosis and recommendation it would have cost me a lot more money than just replacing the circuit board.
Terry
19:53 11 Apr 19
Donna Cummings
17:07 11 Apr 19
Kathy Santore
17:14 14 Mar 19
Chris & Libby Campbell
23:47 07 Mar 19
Josh and team are always great and responsive!
Richard Woten
02:25 09 Feb 19
Mary Montes
04:21 04 Feb 19
Excellent all around great people to do business with. Highly recommend to family & friends.
Kevin NAUTA
17:06 26 Jan 19
Marilyn Zabielski
00:03 25 Jan 19
Carbon Valley has been my go to for HVAC needs at my rental properties. They are always so helpful and professional. I want to give a special shout out to Dale. He is consistently thorough and explains my options clearly. I know I can trust his judgement and work.
Bryon Bennett
17:37 08 Jan 19
#Carbonvalleyheating&air are very professional and got my heating going in no time. They were very fair in price & we will use them again. Thanks CVHA!Janna BennettSatisfied Customer
Carly Mayer
16:57 04 Jan 19
Quick, responsive and fair
Kira Sorensen
17:55 28 Dec 18
Brittany Barnett
16:52 21 Dec 18
Aaron and Karri McCleave
15:29 19 Dec 18
jennifer Haas
00:47 15 Dec 18
The night before Thanksgiving my furnace went out it was gonna be real cold at night. My technician was Brian ( I think )... He was awesome! He was very polite ! He did a quick troubleshoot on my furnace clean something out and Bam! my furnace worked! So thank you thank you thank you !!! You guys are awesome ! And I will recommend you to my friends and family! Merry Christmas you guys!
Brittany Puckett
18:48 02 Dec 18
Titia Jonas
20:34 08 Nov 18
Aimee Millensifer
15:41 07 Nov 18
They were able to help me with an "older" product in our old farm house in Platteville. Trust me, it has been hard to find someone to service us. They went a head and helped us and I am very pleased! Thank you!!
Laura Klappenbach
18:34 31 Oct 18
tommy lopez
02:56 17 Oct 18
Best customer service
Home Harris
15:52 07 Oct 18
John Ehrhardt
16:44 11 Sep 18
Kevin Smith
15:49 30 Aug 18
Great communication, and reasonably priced
Marc Wiles
16:17 22 Aug 18
Prompt, professional and friendly service without attempts at price gouging! Much appreciated and the reason we keep going back to Carbon Valley for heating/cooling needs.
Jacob Maki
03:50 07 Jul 18
Our furnace/AC stopped working late at night on 7/3. After having contacted roughly half a dozen companies on 7/4, they were one of only two that got back to me. They were able to help diagnose the issue over the phone and told me the blower on the furnace had died.They didn't have a replacement on hand and wouldn't be able to get one that day due to the holiday. They did say they could stop by the morning on 7/5 with a motor to replace it. The other company that got back to me couldn't make it out for a week.They showed up within the time window they gave me and noticed some other issues with my furnace and recommend I replace the 17 year old unit. Another HVAC company had recommended I replace the unit a couple of years ago so I decided to bite the bullet and replace it.They weren't able to replace the unit that day, but given that I have an infant in the house they were able to make arrangements to get the new furnace installed on 7/6. Once again, they showed up when they said they would and quickly installed the new unit.I''m very happy with their work. They called me back (even on a holiday), everyone I dealt with was helpful, they were able to get the new unit in quickly for me, and at a fair price.
Steph Elliott
14:33 13 Jun 18
The team at Carbon Valley Heating and Air definitely know their stuff. We had a great experience with our installation and Josh even helped ensure that our equipment was registered for our warranty.We had a small leak that the guys had to come back out for (no fault of the team) that they fixed and now we have no problems.Thanks All for your great work!Steph
Trevis Sanders
14:07 06 Jun 18
Called Friday for emergency service, said id get a call back, never was contacted again.
Ryan Kohlert
03:09 31 Jan 18
The service I got was amazing. I just wish they would have better communicated how much it was going to cost.I called and set up the appointment and was told it would be 85 dollars to diagnose the issue and from there they would explain how much it would cost before any additional work was done.They made it all the way through the visit and determined there was nothing actually wrong and hooked back up my water heater and turned it back on but never told me anything about how much additionally it would cost. The first time I found out the total was when he was done and about to leave. If I knew it would be an additional 176 dollars just to turn on my water heater after their inspection found no issues I would have just done it myself and saved 176 dollars.Update - Since this visit Carbon Valley called and made this right and refunded the amount overpaid.
Paul
16:49 09 Jan 18
Five hundred bucks is too much for an hour's time, some sealant and a recharge. We'll see what my $20/month for the maintenance program buys.(edit) Turns out, not a damn thing. Imagine that.
David Kaufman
21:43 15 Nov 17
Just as the weather was turning colder, our 15-year old furnace decided to die. We prefer to support local businesses so we called CVH&A. Jody on the phone was as nice as could be. She got Wes out to our house the next day. He determined that we had multiple failures that could be limped along but the system would eventually fail completely (during the coldest part of winter, of course). Wes gave us an all-inclusive quote on 8 different systems and explained the differences. We wound up buying a 97% efficiency furnace, the top model, but we were under zero pressure to do so. We did our internet research and found that this was the best model for our needs. Again, no pressure from CVH&A. The crew was able to get out for the install within 3 days. The install took 3 hours and the new system ran perfectly as soon as they fired it up. They even installed the included Wi-Fi thermostat, so we can control the temp from our couch. I would highly recommend Carbon Valley Heating & Air.
Christy Lee
21:01 07 Nov 17
When our furnace stopped working, I saw great reviews for this local company. Within 30 minutes into the appointment the repair tech offered estimates of $9,000, $11,000 or $13,000 to fully replace it. Checked with another company, $50 to replace the blower.
Julia MacKenzie
16:53 14 Sep 17
Diane Keathley
20:43 30 Aug 17
Had to get my A/C and Furnace replaced. The customer service was above and beyond, the knowledge level that each staff person I spoke to was great as well. I didn't have to wait for an appointment, they worked with my schedule, and were on time every time. Could not have asked for a better interaction. I am very, very impressed with the level of work that we received. I would highly recommend this company and will use them in the future for our home now and future homes!
Bill Ryder
03:00 02 Aug 17
They never showed up. I was given an 8:00 - 12:00 appointment window for an A/C repair. At 11:45 I called to get an update and was told the tech was in the neighborhood and should be there in 15 minutes. I waited ANOTHER hour (12:45) and finally gave up. Half a days work lost and now I still have to wait for someone else to come fix the A/C.A four hour window is a target that any company should be able to hit, and I even gave them another 25% past that. That kind of performance makes the cable company look downright punctual.
adam petersen
18:59 22 Jun 17
They came out and gave me an estimate of $12000-$18000 to fix my central air! We had another company come and fix for $85! Then after 15 minutes of him being there he told me it would be $500 for the service call and then said just kidding its $80 for service call. Just do your research people and dont always look at the high star ratings it can be deceiving.
JustBlaze
18:53 08 Jun 17
Horrible experience! they came out to give me a quote, I told wes the tech that i received a better offer from a different company. He asked to see the quote that I received, and i showed him. he told me he was going to try and beat it. He made a call, and told who ever was on the phone about my other offer and wanted to see what they could do to beat it. he then gave me a quote and told me he has to revise it and then he will email it to me. Needless to say two days go by no email. I call wes and leave a message two different times. I do not receive a call back from him. i then call the office and tell them what had happened. i wait another two days for the email. I still have to call for that to be sent. they Finally send it, but it is the wrong quote. I call to tell them that, and they have no clue what i am talking about. They then tell me they have to get a hold of the owner and i will get a call back that night or the next morning. well surprise i do not get a call, i have to call them back. My husband calls and they tell him that the tech(wes) did not offer what i had told them. they already gave me a good discount. The offer i received from a different company was for a model better and with the extras was and still cheaper than Carbon's base model. So why would i waste my time with them if i could get a better price? Very disappointed with how they handled this. just be straight up if you cant match another offer, do not lie to a customer. I have two children and no AC i was hoping to get it installed asap, not wait around because people can not be honest about a price!!!! Be Aware when and if you use them, plus make sure to have the tech write it in his own writing or record what he says. I wish i would have!
Chris Mirto
19:16 26 Mar 17
Excellent first experience with these guys. Cody came out to give me a quote on a new furnace, and in the process of an inspection of our system, determined that we actually DIDN'T need a new furnace (despite what another company told me), showed me what was wrong, and gave me a quote on that fix. Saved us several thousand dollars. So we signed them up for a service contract, and will continue to use them from here on out.Cody was professional, courteous, and exceedingly nice. Would recommend these guys all day long.
Drew Griffith
00:21 21 Mar 17
All in all a terrific experience. I will absolutely use CVHA again. Brian was our tech. We have two hvac units (upstairs and downstairs) that needed cleaning. First, scheduling was a breeze compared to two other companies I tried. Then, Brian was right on time, professional, and quick (but thorough!). My blowers and fans needed a bit of TLC and they looked brand new when he was finished with them. Brian also took the time to show me some potential problems that we may have from typical wear of the system, but he wasn't trying to sell me anything, and there wasn't any pressure to buy any parts or other service. Brian then took to the outside compressors and noted how great they looked given their age (about 10 years old). All in all a terrific experience. I will absolutely use CVHA again.
Bob Truswell
20:40 24 Jan 17
We called Carbon Valley for a service request when our warehouse heater stopped working. Within 3 hours of our call, Dale showed up and had us running quickly. We really appreciated the prompt and professional service! We will definitely use Carbon valley again. Thank you!
Travis Melton
19:23 23 Jan 17
The technician that came to my house was extremely knowledgeable and one of the most honest people i have met. He explained every step of what he was doing and where the costs came from. He also helped to identify the source of the problem that I was having and has started the process of developing a solution. Carbon Valley Heating & Air did right by me. Honesty, Quality, and Expertise: that is what i received from their service.
John Stitzel
17:23 18 Jan 17
Cody did a nice, quick job finding and correcting the problem. Will be calling him again when necessary.
Erich Bowen
05:58 17 Jan 17
Excellent Service! Cody was awesome! He explained everything very clearly and thoroughly! He was even early! Also, he explained to us all of the problems that could come up in the future and got us going on the service plan! Thank You for the great service Cody and Carbon Valley HVAC
Erik Michael
22:16 29 Dec 16
Great service! Cody (technician) explained all details while performing a seasonal check on our heater.
Joyce Meredith
15:36 20 Dec 16
I was impressed with Carbon Valley Heating & Air and would definitely recommend them.
Amanda Maselbas
19:18 16 Dec 16
Cody was very professional and honest with us when he came over to fix our Heater. He did a great job of figuring out what was wrong with the heater and was able to get us heat that night since it was supposed to be single digit temps outside that night and the next day. He had to order a part but brought it back the next day to fix the main issue. He was also able to help fix our water heater as well when we thought we couldn't get it fixed. Saved us from having to get a new one for now. He is a great guy and I would recommend him to anyone. Thanks Cody!!
Elizabeth Ramirez
07:32 27 Oct 16
Extremely disappointed! Had this company do the vents last year and was told one of the rooms couldn't be done because if water pipes. We recently remodeled the kitchen and replaced the floor. When the floor was out I notice the vent that this company claimed were pipes in front of was clear from any pipes. I called to let them know and emailed pictures the receptionist called me back and gave me all kinds of excuses so I asked her to have the owner call me as of today he has never returned my call. Will never again use this company or recommend them.
Amy Santiago
00:18 04 Aug 16
We hired Carbon Valley Heating and Air to help install a new furnace, water heater, and install new whole house central air to replace our swamp cooler. To say we were impressed is an understatement. We were looking for affordability, but didn’t want to sacrifice quality in the process. Josh, the owner of Carbon Valley, was wonderful at giving us all the facts and working with us to find options that worked within our budget. He never used pushy tactics or left us feeling like we couldn’t afford what we needed.When being installed, the workers that came to our home were courteous and hard working. After being delayed by a prior job, the workers stayed behind until the job was finished. Unfortunately, a busy day meant things got missed or forgotten, i.e. laying down cloth to protect flooring, cleaning up ceiling dust, and leaving unused holes in our ceiling, but all we had to do was mention it during our post walk through with Josh, the owner, and things were well on their way to being fixed. We look forward to continuing our relationship with Carbon Valley in the future.
John leary
19:21 02 Aug 16
When you lose your air conditioning on a Saturday night and the temperature is in the 90's that Sunday, It sure is refreshing to know there is a company like Carbon Valley Heating and AIr that you can count on to get the problem fixed and fixed quickly! Customer service tech (Brian) was very courteous, knowledgeable a had had us back up and running in no time. I would recommend this company to anyone!!!!!!!
DB .Robinson
18:23 29 Jul 16
I'm so happy to have found these guys. The whole team is fantastic, they went above and beyond for us. Even found a small gas leak we had no idea existed. You can expect them to be at your home when they schedule a time and were also tolerant of our little yapper doggie that usually drives others to complete distraction! I have Josh on my contact list in case of anything else in the future we might need....
Namiq Ahmadov
21:28 28 Jul 16
Very disappointed.
M Holovach
21:26 17 Jul 16
Very quick to arrive to my home. Diagnosed the issue, then took the time to explain the issue to me and give me the options to move forward. The technician was very knowledgeable, helpful, and hard working. I appreciate high quality service from local businesses thank you Carbon Valley I have found my new local HVAC company!
Douglas Kennedy
13:13 17 Jul 16
Great job! Our AC went out and they got us scheduled quickly. We ended up replacing the AC and furnace. They were very thorough at discussing options about the products. The install crew was efficient and courteous. Josh, the owner came back out to make sure everything was done correctly. I would highly recommend Carbon Valley!
Marsha Stonebraker
00:33 15 Jul 16
Courteous and efficient response by phone, prompt and timely service, friendly all around. Work completed fast at reasonable cost. Will definitely call them again
Van Perry
02:58 08 Jul 16
Dale was on time, professional, and explained my options thoroughly. His work was impeccable and he cleaned up when finished. I would recommend him to anyone. A true asset to Carbon Valley Heating & Air.
Josie Mandernach
05:24 05 Jul 16
Will Dewese
22:45 21 Jun 16
We had a great experience working with Dale and the staff of CVHA. I called and was scheduled within a day. Dale worked with us to diagnose the problem, provided options for repair both short term and long-term, and did all of the legwork with the warranty, saved us about $500.00 on the part. The part came in within a few days, and we were scheduled the next day for the install. System is back up and running. All of the staff were great, prices were reasonable. I don't think I will be looking for a new HVAC person anytime soon. Thank you!
Doug Croft
19:03 14 Jun 16
Shout out to Brian for doing an outstanding job! He was knowledgable, kind and very considerate. I didn't feel pressured at all. He presented the fasts and gave me options. I would highly recommend you guys to other people.Thanks guys!!Doug
Kelly Baca
19:45 01 Jun 16
Please send a Huge shout out to Josh for the initial second opinion that blew Brother's out of the water by $4000.00. I was under a service contract with them and they told me with barely batting an eye that I needed a whole new unit. My friend was having the same issue down the street and new of Carbon Valley Heating & Air and Josh just happened to be at her house right after I received my shocking news. So I ran down and Josh was more than happy to look at it for me right then.He ran a small test and said no need to replace the unit it just needs a new motor. I was relieved...thrilled! That was do-able a whole new unit was not.Brian then took over my case and squeaked me into his already solid schedule so that I had my unit up and running in just under 2 days ( and that was with ordering a part).I was extremely happy. I put myself on their service plan and feel that I am making a good decision to move away from Brother's.I will recommend Carbon Valley Heating & Air to everyone that needs this type of work. And to anyone who is still with a company that wouldn't bat an eye at overcharging a single mother of 4 beautiful girls for something that could have been minimal. I'm sorry I will play that card. What they said was wrong with my air conditioner is not okay. I would have spent that money thinking I had no other option because I trusted them.No more...now I trust Carbon Valley Heating & Air. And you should too!
Ben Chapman
16:46 20 May 16
These guys are outstanding!! I've been using them for the past 5 years and every time they are on-time, extremely professional, and very efficient at diagnosing problems and performing routine service. I've also used them for new installations and they always knock it out of the park. The owner is even occasionally part of the installation team and is a very nice and knowledgeable person. They are affordable and offer a pretty nice annual maintenance plan that is very reasonable for the service you receive. I would highly recommend these guys if you are in the Frederick, Firestone, or Dacono area.
A
19:00 22 Mar 16
Thank you, Carbon Valley HVAC! When our heater went out we were dreading the thought having some Joe Shmo come in to break the bad news and our bank account. We called Bryan with Carbon Valley HVAC, he came out the same day and was able to quickly diagnose the issue. Although bad news was involved, I'm happy to report that I wasn't robbed! I received great service, quality workmanship and a fair price. I highly recommend this company!
Cheryl Haggard
15:59 22 Mar 16
They were out here in less than 24 hours after I called (not an emergency call), and not only helped with what I called about but identified that my hot water heater was also greatly in need of replacement. As a recently single parent, it's hard to know who to trust, but they were great. They didn't charge anything for the 2 or more hours they were here on the first day, which included replacing a part to get my heat going again for the time being, and then came back the next day to replace everything. Very professional, kind, and would highly recommend them.
Torrey Hill
22:37 16 Mar 16
Absolutely the best heating and AC around!Professional, Courtesy and always On Time
Bob Bonsall
17:44 25 Jan 16
Very efficient and prompt to addressing my problems.
Coco Huerta
01:53 23 Nov 15
I was referred to then by a friend. They where very friendly and explained everything to me I didn't feel like I was being pushed into anything and I didn't feel intimidated I will be using them from now on and even recomended them to people
Cheryl Versch
22:25 16 Nov 15
Brian was very knowledgeable and thorough. I am very pleased by the overall experience. We received a follow up call the next day to discuss the experience. I would highly recommend this company.
Rusty Shackleford
16:19 01 Jan 14
The tech arrived late. He spent 15 min at my house, and told me that my furnace needed replaced. He refused to check anything else, and still charged me $75 for the 15 min consultation. I was forced to get a second opinion. It was money well spent, a $35 part and a $25 labor charge and my furnace runs great. I will never waste money here again.
Jeff Robinson
05:43 29 Jul 13
Connected with Josh (owner) and then Kyle (technician) as we considered repairing or replacing our A/C unit. We were very pleased with their work & service! We decided to repair for now and Kyle did a great job. We will definitely call them again when it's time for a new system or any repair.
Kmf
22:48 13 Feb 13
Courteous, efficient, and prompt, A1 service. Very pleased with overall service, pricing and technician was great. Would definitely recommend this company.
Donald Bondeson
02:44 05 Dec 12
Carbon Valley Heating and Air is excellent at the work they do. It is refreshing to have a company that cares about the long term and not just focused on the dollar. I would highly recomend them to anyone wanting knowledgable, caring service.
Chris Schneider
02:14 06 Aug 12
This was a Awesome first contact. I was refered to Carbon Valley Heating and Air from my neighbor. MY A/C motor went out.. CVHA helped with everything.. Thank YOU
Jaclynn Vealey
16:43 01 Aug 12
I am the Practice Manager at Coal Ridge Animal Hospital. As a business it is important to keep things running, our customers and clients comfortable and staff happy. So when our air conditioner was not keeping up with the demand recently in the 90++++ degree heat, it was Carbon Valley Heating and Air I called. They were on it and quickly resolved our issue. Thank you.
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Carbon Valley Heating and Air proudly provides HVAC service to Firestone, Longmont, Erie and all the surrounding communities. Visit our service area page for more coverage details, call us at 303-833-4466, or request service online today.
