4.8
Based on 744 reviews
Erin S.
5 hours ago
Update a year later and I’m still very happy with this company! Just had another service tech, Osley, come out to do my annual AC inspection and he was truly fantastic. Extremely helpful, knowledgeable, and efficient. Highly recommend their annual member plan that includes AC check up, furnace check up, electrical and plumbing inspections, plus discounts on service calls and parts. ******* I recently switched to Carbon Valley from another company and am impressed so far. The other company did great work, but their prices were significantly higher for the same routine services. Carbon Valley charges a reasonable rate, scheduling was fast and easy, they had availability much sooner than the other company (other company's wait was two months for a routine A/C check up and Carbon Valley got me in the next week), and James was professional and kind, giving me tips to help prevent issues later on.
Response from the owner:Erin Siffing, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Carbon Valley Heating and Air. We strive to exceed expectations, and we are grateful that we did so for you.
Don Y.
7 hours ago
Nick is very knowledgeable and very efficient in getting the job completed and completed well.
Chris K.
2 days ago
Response from the owner:Wow, thank you for the awesome review! We are delighted to hear that you had a 5-star experience with Carbon Valley Heating and Air. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.
Sherrie G.
3 days ago
Gavin service my furnace today recommend surge protector on furnace and ac unit had him install them did a great job. Thanks Glenn
Response from the owner:Thank you Sherrie for the amazing review. We are glad we could earn your business and that Gavin was able to help. Have a great day!
Ashley P.
4 days ago
André was excellent! He communicated throughout my whole AC repair process. He gave me updates regularly and again when he had finished diagnosing my problem. He was on time and very thorough. He took initiative to go above and beyond for my ac in cleaning and doing a system check. He let me know of possible upcoming repairs. Fabulous work!
Response from the owner:Ashley P, we are thrilled to receive your wonderful review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
Terri T.
4 days ago
Scheduling was easy. Service was prompt, professional and thorough! Nick Moden clearly explained the issue, how to resolve it and what it would cost. His friendly professionalism has me now being a loyal customer through their annual checkups program. My house is cool and comfortable thanks to Nick!
Response from the owner:Terri Thornton, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Thomas Z.
5 days ago
These guys have been taking care of our HVAC system for years. They always keep things running smoothly and efficiently and I wouldn’t dare let another company through my front door!
Response from the owner:Thomas Zander, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Alan S.
6 days ago
We received outstanding and timely restoration of our system today. Your technician was very professional and confident. Well done and much appreciated. Thank you.
Response from the owner:Thank you so much for taking a moment to let us know how we are doing. It is because of feedback like yours that we are able to confirm that we are heading in the right direction. We look forward to your next visit. It was indeed a pleasure to serve you.
Nancy D.
6 days ago
Osley was very polite and terrific at helping us to figure out our Nest thermostat. He is a great representation for your company.
Response from the owner:Nancy Davis- Thank you for the kind words and for recognizing the hard work of our team at Carbon Valley Heating and Air. We are thrilled to hear that you had a great experience with us, and we look forward to serving you again soon!
Jade & Aaron H.
1 week ago
Osley did a great job with diagnosing and getting our a/c back up and running promptly. He made the necessary repairs, was polite and communicative. Thank you! We also, same day, had an issue with our water heater. Osley made a phone call into the company and Alex Cazares with Carbon Valley was out promptly to diagnose. We went with a water heater replacement. Alex was also very communicative, friendly and fast with the water heater replacement to get us up and running! We plan on using them annually with system maintenances, inspections and any necessary repairs. Thank you all!
Response from the owner:Thank you, Jade & Aaron Home! Our team takes pride in delivering high-quality work and exceptional customer service. Your positive review is a testament to our commitment to providing the best services in Firestone. Thank you for choosing us for your water heater service, and we hope to have the opportunity to assist you again in the future.


“Nick was great. He did a wonderful job with checking on my Air Conditioner and explaining everything to me. He was very thorough, knowledgeable and professional. I am very happy with the service,”

- Maureen T.

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“We called Carbon Valley to do some overdue maintenance on our A/C system and they sent over Osley Manchego. Osley explained what all was needed to get our a/c in good working order, annd then he explained what maintenance items we should watch out for moving forward. We highly recommend Carbon Valley for heating, plumbing and heating because they showed up on time, did a really good job and charged a reasonable price. We also encourage you ask for Osley. He was thorough, professional and very patient explaining things to us. Osley was a real pleasure to have in our home. Thanks Carbon Valley…”

- Grant A.

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“Kevin was great! He was very thorough and professional. He explained everything to us and he was very patient. He diagnosed the problem and repaired our furnace. I would definitely recommend him! We appreciated the work that he did.”

- Beth B.

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“Carbon Valley sent a tech out to my house immediately and took care of my HVAC needs. I decided to go with a full system replacement and couldn't be happier. I picked Carbon Valley over multiple other local brands due to their incredible customer service and great reputation in the area. I'm glad I did, and will remain a loyal customer in the future.”

- Paul W.

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“I called Carbon Valley due to my furnace leaking gas into the air. Kevin was able to asses the problem quickly and was able to get the part I needed and installed in a matter of a couple hours. Kevin was very knowledgeable and was able to walk me through exactly what had happened and gave me tips to make sure that I can keep my furnace running good in the future!”

- Matthew H.

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“Kevin was incredibly competent working on our furnace, plus he took time explaining what he did and things we can do in the near future to improve our home. For example, we will be installing a whole house steam humidifier and some other smaller things. He was polite, considerate (he put on the booties so he wouldn't track dirt into our house), and friendly. All in all, his visit to our home was a pleasure!”

- Dori E.

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“Kevin was very professional. He called me to let me know when he would arrive. Kevin verified my service call and additional needs. Cleaned my motor and did all the maintenance. I was asked if I had questions and went right to work. He explained what he was doing and even said I could watch the process. I highly recommend Kevin as he is outstanding. As a senior citizen we appreciate the time taken for peace of mind. Great customer service!!”

- Celine M.

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