- Warren W.
This is our 2nd experience with Carbon Valley Heating & Air, and both times have been excellent. This time, the problem with our heating system was simply our tenant not operating the system properly. There was no big charge and no attempt to sell us unneeded repairs. For the 1st experience, a minor component had a short circuit, and it took the CVH&A about 30 sec to detect the problem. This is notable because another company previously sold us a new circulation pump that wasn’t needed and had re-configured the gas pipe in such a way as to be a Code violation. None of that nonsense with CVH&A, who had to re-do the bad work. We recommend CVH&A highly!
– Robert E.
- Warren W.
My furnace was blowing air without heat on 12/22. I called Carbon Valley heating and air to see if they could get me back up prior to the Christmas weekend. The initial service was great, they sent a tech same day. After he spent 5 hours at my house trying to sell me furnace cleaning services he stated that he could not get the unit blowing hot air and that it would need to be replaced. He stated that if i signed up for a new furnace that night he would work late and try to get my unit running. At that point I sent him home and investigated myself. The unit had a limit switch fault code. The tech told me that the problem was the main limit switch, but he could not get it working. That was because the problem was not the main limit switch, it was the auxiliary limit switch which had a manual reset. I reset the switch and the furnace has been working perfectly since. I do not know if this is typical with this company, but you need to watch out for them. My furnace had a very simple problem that any technician should have been able to fix. Either the tech is no good, or the company tactic is to con people into new units. Either way, I will never use this company again.
– Thad C.
- Warren W.
The person that came out to fix my heater problem was great and went over everything that was needed. Only issue I have is I fell over charged. It was $1100 for a new blower on our furnace. When I look up blower motors they look to be around $100-200. I did have an emergency call but this seems a bit high for what I got.
– Eric S.
- Warren W.
Cody did a great job fixing our heating issue. He went well beyond the requirements of the job (often after hours) to get the heat up and running.
– Larry S.
- Warren W.
I felt very comfortable with Bryan coming into my home. He took the time to pet my puppy and his work was excellent. I was relieved to get my furnace serviced before the bitter cold weather arrived.
– Joyce M.
- Warren W.
We had a problem with our furnace shutting off too soon. Our serviceman took the time to test it and figure out what was going on. He made some modifications that really helped, and we haven’t had further problems. He was professional and wore the shoe covers, which I appreciated. I would definitely recommend this company.
– Catherine G.
- Warren W.
“The Tech arrived on time. I would give a 5 star rating if he was able to 100% diagnose the problem. He guessed the same thing that I did, but said he wasn't completely sure. He completed the work that I asked for and did so efficiently and quickly.”
– Anonymous
- Anonymous d.
“I mentioned during my initial call that it was not a rush and yet you were able to provide service the same day as my call. That was great. The service technician arrived on time. Was courteous, thorough and kept me informed.
The part was ordered and installed again within the window ( 1hr) of time that you indicated it would be. Very satisfied.
I did not do any price comparisons.. so I am not sure about the price I paid as compared to industry average.
I am a very satisfied customer.”
– Leonard O.
- Leonard O.
Dale was THE MAN! He was prompt, knowledgeable, and friendly when he came to get our fireplace working for us! He was so nice, that our sometimes mean cat even loved him!
– Louie S.
- Warren W.