4.8
Based on 780 reviews
S B.
23 hours ago
Shoutout to the awesome Carbon Valley TEAM! For the past 15 years, I have managed a remote team of people that specialize in providing top-notch customer service. Because of this, I know what it takes to really impress a customer by going above and beyond- and Carbon Valley has done this at every step. I would 1000% recommend Carbon Valley to friends and family. Starting with Dale, and his patience in answering a million questions (often after hours!) without making us feel dumb, through the install and communication with excellent technicians Gavin and Osley, and finally with Haley- who is a detail oriented rock-star, professional, friendly, and extremely quick to address any questions or concerns. This process (which could have been very painful) has been exceptionally smooth and we felt supported and heard throughout! We look forward to having a much more comfortable home with our new Bryant system! Thanks again to everyone!
Response from the owner:Stacy Blackshere, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Terry L.
1 day ago
Jacob was knowledgeable and took care of the inspection quickly and efficiently. Thank you!
Response from the owner:Terry Lindesmith, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Joe W.
2 days ago
Gavin Ehrlich with Carbon Valley was great, checked over everything, talked us through some options and was just generally enjoyable to work with
Response from the owner:Thank you Joe for the great review. We are always here for your HVAC needs for service and install.
Robin M.
5 days ago
Andre was very knowledgeable, friendly and polite. We enjoyed meeting him.
Response from the owner:Robin Monthei, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Robin and John M.
6 days ago
Andre did a great job as usual. He always explains everything well.
Response from the owner:Robin and John Monthei, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Nancy D.
6 days ago
Osley was very polite and terrific at helping us to figure out our Nest thermostat. He is a great representation for your company.
Response from the owner:Nancy Davis- Thank you for the kind words and for recognizing the hard work of our team at Carbon Valley Heating and Air. We are thrilled to hear that you had a great experience with us, and we look forward to serving you again soon!
Ronald D.
6 days ago
Response from the owner:Ronald Davis, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Carbon Valley Heating and Air. Thank you for choosing us for your needs - we appreciate your business.
Theresa C.
1 week ago
Andre came over to do our Fall maintenance on our HVAC system. Andre was great with communication. We received texts he was on his way to our home, and when he arrived. Andre was very nice, professional, and knowledgeable in his field. After the maintenance inspection was done, he communicated the results, and made recommendations on things that could be done, or improved. He was never pushy, or forceful in his approach, about anything, and that goes a long way with us. He is very calm, and precise in his explanations. We hope we get Andre back for our next inspection. Thank you, Andre. Job well done.
Response from the owner:Theresa Coffee, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Larry G.
1 week ago
Nick did a super job inspecting our 2 furnaces today. He was very thorough and professional. He found a worn igniter and a capacitor that were both going bad. He replaced both and ensured us we are all set for the cold months ahead.
Trish W.
1 week ago
Osley was extremely knowledgeable and helpful for us today. We felt he went above and beyond with the inspection of our AC unit and explained everything he was doing very thoroughly. He was very professional and came very quickly to the house. Definitely recommend this company and osley in particular!
Response from the owner:Wow, thank you for the awesome review! We are delighted to hear that you had a 5-star experience with Carbon Valley Heating and Air. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.


“I had a new air conditioning unit installed and Jed Gooras was called in because a pressure switch in the furnace was not working. He had to order the part and a few days later came to install it. That was great. It worked. Then came time to turn the heat on. Well…the heat wasn't working quite right (not really warm. As it turned out the part that handles the condensation was clogged up. He came back yet again and unclogged the part and stayed to make sure everything was working as it's supposed to. While he was here I learned a lot about my furnace! Poor guy! It was his third trip to the house. But I am extremely grateful and more educated!”

- Carole H.

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I’m not usually a review writer, but Gavin did an excellent job. He arrived sooner than the estimated window of time, he was quick, knowledgeable, and was a pleasure to talk to. He provided advice on small ways to help the system run efficiently, and was just generally willing to share knowledge. He is kind and courteous. Well done!!”

- Julia S.

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“This is a six-unit industrial building located 1830 Boston Avenue. Our previous contractor is no longer servicing industrial accounts, leaving us to search for a new maintenance source for our rooftop HVAC requirements in all units. CVHA was responsive, professional and efficient in completing the given tasks and we’re quite pleased. At this point it appears CVHA will be our primary source for repairs/maintenance and HVAC unit replacement in the future. Thanks for your help.”

Best,
Larry Haynes

- Larry h.

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“The main fan in my Forced air gas furnace, started to make a non-normal sound and I called Carbon Valley after receiving 2 recommendations for their service. They came promptly and diagnosed the problem quickly, ordered the part and when it came in, they installed it. Gavin began the job and Jed finished it as Gavin was on another job when the part came in. I was concerned with a second technician finishing another's work, but it was handled perfectly, and the job was completed to my satisfaction. The price was exactly as quoted, and everything was left fixed and running to perfection. FYI my system is 18 years old, and no one tried to upsell me on anything.”

– Douglas G.

- Douglas G.

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“Our AC was out and we called over the weekend. Jed was able to fit us in same day! He's helped us out before and has always been very personable and knowledgeable. Jed diagnosed the issue quickly and did a great job of explaining what needed to be done. He had our AC up and running within an hour. Carbon Valley Heating & Air is a great company, with great people!”

– Damon S.

- Damon S.

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“Totally awesome. Diagnosed in no time, zoned in on the issue, and fixed in the next 20 minutes. The cost of this service from this company was far less than another quote I received. Jed G is excellent in what he does and has a great personality which made it a total pleasure to deal with him!”

- Jeanne B.

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“My wife and I, both in our 70’s, were trying to move a piece of furniture through our front door. Gavin was across the street, apparently performing service for a neighbor. He saw our plight and immediately came across the street and offered to help. We gratefully accepted his act of kindness. He was so pleasant and helpful and he truly made our day. With employees like that, we think Carbon Valley deserves our future business. Thanks Gavin!”

- Tom B.

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“Had my condenser unit fail last night, and called them this morning. They had someone on-call, Dale, who got our unit working again. Dale was timely, communicative, professional and positive. We’re super thankful! God bless!”

– Nathan B.

- Nathan B.

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“If I could give Jacob more than 5 stars I would! He was prompt, professional and frank. He worked on our old system and it is running exceptionally. We will be calling for future maintenance and replacements. Thank you and Happy Birthday Jacob! ”

– Penny A.

- Penny A.

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“Jake arrived about 2 hours after I called. Very thorough in looking for the cause of the problem, and extremely competent. I’m delighted with Carbon Valley and highly recommend them!”

– Nancy B.

- Nancy B.

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